See What Our Customers Say About Us 

(You can still see the reviews for each Washloo at the bottom of the chosen model's description page!!)


"Very impressed with all the functions…"

Lady Sarah Hall on Feb 5, 2022

Very impressed with all the functions and the look of the loo . Much more impressive in all respects than I had expected. It is quiet in operation, which is good when used during the night as is the blue light which saves putting the lights on.


"Electronic Bidet Toilet Seat"

Alex Wilson on Jan 31, 2022

We are very satisfied with the electronic bidet toilet seat. It was delivered exactly on the promised day and time. For personal reasons we have for a good number years acquired these type of seats from abroad. We are really impressed with the qualities of this Washloo product. The toilet lid exactly fits on our bowl and the heated seat is very comfortable. The operation panel is easily understood and operates promptly. We are very happy to recommend this quality product.

"Excellent UK based company..."

Elaine Tindall on Jan 10, 2022

Excellent UK based company with a comprehensive website. They're really helpful and when i spoke to them on the phone they guided me so that I got exactly what i needed at a great price. Delivery was exceptional, I ordered late on Friday afternoon and the complete toilet arrived on the following Wednesday morning to be fitted by the plumber. The seat came with a clear instruction book and quality fittings so it was fitted straight away. Overall the toilet and seat are great quality and easy to use. Highly recommended 🙂


"Not only are the Washloo seats of excellent quality..."

Sue Kent on Jan 4, 2022

Not only are the Washloo seats of excellent quality but the service both before and also after sale is absolutely excellent. Several years ago, before we had found Washloo, we bought a similar product and after a while it broke, but the manufacturers were totally disinterested in supplying any replacement parts or helping in any way. Not so with Washloo. They were extremely obliging and helpful, in supplying parts and technical advice on an old Washloo seat owned by a friend. On the strength of that we recommended a disabled friend to install a Washloo and the pre sale advice we received was immensely helpful as was the post sale technical advice. He said it "transformed his life". Since then we have bought more and the service has been consistently excellent. Thank you very much. We have no hesitation in recommending the product and the service. Sue from Norwich



"Excellent responses from Washloo..."

JP Dowdie on Dec 30, 2021
Excellent responses from Washloo from first contact. Everything was quickly sorted out and due to their extremely helpful attitude the bidet seat arrived on site ahead of schedule. The item has been installed and is operating most satisfactorily.


"Had lots of useful advice from all…"

Graham Harper on Dec 23, 2021

Had lots of useful advice from all three staff members when trying to find the most practical and economic solution for three units. Fitted first toilet seat then ordered and fitted a replacement pan with Washloo seat. Very happy with all the help to get a sensible solution and Very pleased with the product Thank you

"The Washloo is brilliant"

Cheryl Prestidge on Dec 12, 2021

The Washloo is brilliant. Would highly recommend. Good quality item that does exactly what it says.



"Excellent customer service"

Nick Pullara on Dec 9, 2021

This is a genuine review from a genuine customer. The company could not have been more helpful with my purchase, nothing was too much trouble, excellent customer service. They arranged a next day delivery for me and the product arrived on time. The product is installed and has been working perfectly, I would and have recommend this company after the excellent service I received. Many thanks to you all.



"Alex and his colleague went over and above"

Sean Walters on Dec 6, 2021

Alex and his colleague went over and above our expectations in sorting out the issues with our installation- even driving for a round trip of 7 hours to identify the root cause of the problem (a sub standard walk in bath installation that had illegally used non mains water for the sink and toilet with a resulting lack of water pressure!!). Great professional service that I would recommend to anyone.



"Excellent customer service and products"

Ian James on Nov 26, 2021

Excellent customer service for help and advice in choosing the right product. The order process was easy and delivery was quick and on time. I am very satisfied with the products quality and price,so i am happy to recommend Washloo.



MJ Benfield MBE on Nov 15, 2021

“We have had our Washloo classic (r) for just over a year now and it’s still fantastic. They (whoever they are) say that you can’t take it with you, well if I can’t take it with me I’m not going. For years, before and after having my replacement shoulder joints fitted I dreaded going to the lavatory. The pain and contortions of the necessary hygiene measures were not something to look forward to and I was getting more concerned each day when looking to the future. The Washloo has taken all that concern away going to the lavatory is now a positive experience, clean, dry and not a contortion in sight. If you are looking for a Christmas present for your elderly folks I give the Washloo every possible recommendation and it may even come down to the difference between having to have a visiting carer a couple of times a day or not. So, in the end, this wonderful gadget could end up saving you money, a lot. This review is not as a result of any reward or payment from Washloo (it’s not on a well known shopping site).“


"Great Toilet"

Michael Adams on Nov 7, 2021

There was a huge delay in getting my new bathroom built and fitted, but the toilet especially was well worth the wait! I absolutely love it. It’s so nice to have a wash, rather than using paper. If I am in a hurry I have refreshing wash in the morning and feel fresh and clean with no need to shower, saving both time and water. I have also found, as the weather gets colder, what a treat it is to have a warm toilet seat! I received a lot of advice and all my questions were answered before placing my order, I recommend this product and company.




Michael Johnson on Jan 25, 2021

We’re delighted with our Washloo Ultra DR! Customer service when ordering was great with a friendly sales person able to help us select the correct model to fit our toilet. Installation was really simple and controls are really easy on the remote control. It’s lovely to feel super clean all the time and it’s a real luxury having a nice warm heated seat. You’ll quickly begin to wonder why you didn’t buy one of these sooner!



"Amazing product"

I've used these type of toilets in Asia and always promised myself one. I finally had it installed in the new extension after covid delays and am delighted with it.
The use of toilet roll is almost nil. The whole experience is just miles better than a regular toilet (which I now loathe using). Heated seat and water temperature it brilliant. Dryer function is much better than expected and better than any I used in Koera. Even the deodour function, which I didn't expect much from is doing its job perfectly. Auto seat which some might think is overkill and downright laziness is one of my fave features. I dont have to touch a toilet seat and my wife doesn't moan that its left up. The way it flushes, without going into detail is way more effective than your run of the mill toilet. It takes all of the unpleasantness of toilet cleaning away.
Every house should have this toilet and even my wife who was a massive sceptic agrees 100%👍👍👍👍👍

"Very, very, very pleased with our Premier Washloo"

Everyone should consider installing a Washloo. From first making contact with the company, I have been more than happy with the Product - Premier Washloo - and with the Customer Service.

I have no hesitation in recommending the product and the company. Buy one and change your life very much for the better, whilst also being environmentally and hygienically more responsible.

"Customer Service was Second to None"

Although ordered a while ago the toilet has only recently been fitted. The customer service from Washloo was second to none, lots of valuable advice and no pressure to buy. As my husband wanted a toilet he could manually flush (it was me that really wanted an electric loo) I chose to go for the combination already matched together by Washloo.

I really like the rimless RAK toilet (why aren't all loos like this?) and our plumber said it was the best quality and easiest to fit toilet he had ever installed! The seat looks like it was made for the toilet. My husband has actually admitted he does like using the toilet, although he was originally opposed to getting one! Word seems to be getting about his work place as he keeps being asked "what's this about an electric toilet?" lol.

As for me, I love it! During this hot spell of weather I have lowered the temp on the seat and the water and therefore feel so refreshed all day. We use the light for ease during the night leaving it on from final use before bed until first use in the morning. The remote works a treat so we have not tried the actual controls on the side as yet. I think I need to experiment a little with the dryer as it gets a bit hot at the back but that is probably because I have not yet tweaked it. All in all 2 very happy customers! Next stop the full all singing all dancing loo that even lifts the lid and flushes itself!



We are so pleased to have this opportunity to say how delighted we are with our Washloo. From the first phone call we had amazing customer service with helpful advice as to which design to buy. Delivery was swift. We live in the South of England, so arranged for our own plumber and electrician to install the Washloo. They were given the phone line to the engineers at Washloo who helped them with the installation.

We both use the loo daily and we find it terrific. It has made life much easier, we use no paper so feel it is helping the environment, and it is fun to use!


"Great Bidet Seat"

Great Bidet Seat
Installation of our Washloo seat recently completed in the new bathroom, very pleased with both its looks and performance. I had compared specifications of several seats available from different manufacturers and decided on the Washloo seat based on specification, price and customer reviews. Next day delivery of the seat in robust packaging ensured it was available right away for installation by our plumber. I would definitely recommend Washloo.


"Very Impressive Service!"

Have had our washloo fitted for two weeks now and loving it, can’t wait for the winter to come so we can really appreciate the heated seat!
Had a problem when our plumber cut short the water hose whilst installing and asked Washloo if they could supply a replacement - it arrived by post the next day - NO CHARGE! - very impressive service.
Thank you Washloo, can’t recommend you enough.


"Why don't all UK houses have these?!"

I first saw the washloo online after being in Japan working and thinking how far ahead they were with toilet design why don't all uk houses have these. So after some research I found your site. Ordering was fast and easy and installation simple too. I installed in our downstairs cloakroom and it has been the talking point for all visitors.  Next door came to see as they had also been to Japan and will be buying shortly. Thanks again!


"Just the job"

Just the job
I had always wanted one of these toilets after a visit to Japan a few years ago. Recent retirement meant plenty of time on my hands to install one. One afternoon of work installing a power socket and Bob's your uncle, should have done this ages ago.

I was dithering over which one to choose because of our existing shape of toilet, however after ringing up Washloo and speaking to a lovely lady I went ahead and haven't been disappointed, now installed for 3 months, never regretted it.


"Very Helpful Firm To Deal With"

I am delighted to provide a review of washloo. I had the first one installed in my bathroom just over 4 years ago and was very pleased with the results. I wondered how I ever managed to call myself clean before using this facility. I don't have room for a separate bidet so this was the answer. I had a plumber do the installation although I am sure a competent DIYer could do it. I had an electrician install the power. Both simple and cheap.
So satisfied that with my advancing years I recently installed a second one in my downstairs loo and am equally satisfied with this.
Just make sure you buy the right size/shape for your existing toilet and the company will advise of this if you give them the measurements.
A very helpful firm to deal with!



"Look no further than Washloo!"

What can I say, I have two Washloo devices one in my home and another in my holiday caravan they are both brilliant.
I have had electronic bidet's for over 20 years and Washloo ones for the past two years and I definitely prefer the Washloo make, also if you're looking for an excellent efficient friendly service you need look no further for an electronic bidet than Washloo.


Thank you very much for the prompt and efficient way in which you have dealt with my problem.
It now works perfectly.
I don't think that I have ever dealt with a Company that is so caring of its Customers and would recommend you to all my contacts.
Thank you Karen



Gary Brown on Jan 08, 2021


Good morning

I just wanted to send an email to you to say I could not be happier with my Washloo Premier all in one toilet.
I cannot speak highly enough of your product and also your customer service which has been excellent. The toilet arrived very quickly following being ordered with excellent advice and assistance beforehand to ensure I picked the right product.

Despite purchasing it was some months before I actually was able to install and commission the unit. However it was easy to do and looked fantastic in place. On final connection it was discovered that although we had 6 bar of pressure on the outside tap and plenty of flow, my water pressure dropped to 2 bar in the bathroom and was a bit low for the unit to operate perfectly. Turned out there was a 2 Bar max pressure regulator installed in the attic which was easily changed out and then all was good. I initially contacted Washloo for assistance and have to say the one on one personal assistance I received from Alex was just exceptional. He could not have been more helpful with advice and even videos made to try and assist me. With some minor adjustments to my plumbing the situation was quickly remedied and the toilet was working perfectly.

I cannot recommend this product and this company highly enough. We absolutely love our new toilet which has pride of place in our new en suite and wish you and your staff continued success.

"Brilliant Product, Super Company"

After having one of these from another supplier, I decided to get one for my second toilet and came across this company who sell a quality product at a good price and are an absolute pleasure to deal with. When I originally purchased the product, they had lots of time to help me with the purchase and make sure sizing was correct. When the product came it was so good that I switched it with the other one I had bought before so that the Washloo was in the main bathroom because it looks so nice and has better functionality - many other products sold by other companies just don't look very nice in my view. My father has now also bought one of these and also loves it. The after sales service is also outstanding and they clearly take a long term view of the customer relationship. I wouldn't hesitate recommending these products and the company! Thank you.


"Excellent customer service and UK based"

I don’t usually write product reviews, but the Washloo Omega does deserve a good review. One of my best buys in a long time. Quick delivery, easy to fit and lovely to use. Excellent customer service and UK based. I cannot fault the product. I just wish this was the common way of cleaning after using the toilet, rather than using paper! These Japanese style toilet seats are a hygiene revelation.

"Would highly recommend Washloo Premier, 5* or 10/10!"

I am delighted with my new complete Washloo system. The remote is easy to use, and, does not need to be pointed at the toilet. Adjust seat temp, water and dryer temps, all using the remote. Seated all day in a wheelchair, the rear wash then dry, is handy to keep me fresh.
Have used closomats and Geberit systems; both hugely over priced, not as aesthetically pleasing, and, not at standard wheelchair height! Washloo ticks all the boxes. I have recommended to a friend this system. Once relocated to her new home, a Washloo will be installed!
Would highly recommend Washloo Premier, 5* or 10/10!
A more compact unit, i.e. the toilet seat and lid version is available at around half the price of Premier system.
Feel free to use this review!
Very best wishes,
Grahame Tindale.



"Would highly recommend to friends & family!"

The Washloo was delivered promptly and since having it installed, it’s been fantastic. We have travelled to Japan twice in recent years and been desperately trying to find a UK supplier of these toilets. Most are not UK friendly. So we are really glad we did. The service has also been extremely good. We had a query early on and I messaged Washloo who responded within minutes. They continued to follow up on the query until everyone was satisfied. Excellent customer service. We would highly recommend them to our friends and family. I really hope that more people opt for this kind of toilet. It really is a step forward.                                    

"Great Product, Very Happy Customers"

Helen Cooper on Feb 24, 2020

We have had our Washloo now for a month and would just like to say how impressed we are with it . We bought a Toto about 3 years ago which was nearly £4000 and are very impressed with it , the health issues which prompted us to invest in that have worsened and due to that our financial situation has also deteriorated . We needed a similar item for our second toilet and can no longer afford the very high prices of the Toto so looked into the alternatives and came across your product , we were a bit sceptical at first , but have gradually got used to it and much to our surprise  now feel that value for money it is way ahead of the Toto . The fitting of it was relatively easy . Until the health issues I have became such that I was looking the use of my arms I would not of given a thought to how degrading it is not to be able to use a toilet by yourself but by installing one of these loos has given me a piece of dignity back . My fully mobile husband who was very sceptical about these loos now much prefers using them . But just to add again your product is great value for money , very efficient , good quality and we couldn't be happier with it . Good luck in the future of your company it's a great product . From Helen and Paul Cooper , very happy customers


Just a note to say we have had our seats fitted. Outstanding!
I’m showing all my friends how going to the toilet should be!
Thanks again for the help, advice and speedy delivery. Fitting was very easy.


"Happy Customer"

We have had two other brands of toilet seat bidets, neither of which quite worked properly and both soon started giving troubles after a short time. Having bought a Washloo Deluxe R a few months ago we can’t believe how much better its performance is and we are so pleased with it. Also the customer service we received from Karen was very cheerfully and professionally given. She certainly knows her products! I recommend Washloo to everyone.


Never leave reviews but had to in this case as this is a really good product does the job perfectly . Didn’t have room for a bidets ,so ordered the deluxe R very impressed even my kids are using it also the Coustemer services is fantastic as you can tell they are very honest people . Thank you will definitely recommend .👍


"Washloo Premier Review"

Stuart Broadhurst on Oct 30th, 2019
"Dear All,
I purchased my Washloo Premier earlier this year when converting my bathroom into a disabled-friendly place.  The exercise has been a great success with a major contribution being made by the Premier in achieving that disabled-friendly goal.  Such major works are always somewhat anxious, stressed filled times but, thankfully, the service offered by Washloo through the friendly, always generous assistance prior to purchase, the speed of delivery and post-sale advice in no way added to that stress and anxiety - quite the reverse in fact. I have had no reservations in recommending Washloo to my friends with, at least, one sale resulting from exposure to the product and knowledge of the good service offered.
The Premier itself was an excellent choice in that it is a neat, comfortable and effective unit that is easily installed and 'does what it says it will do'. All the functions work well and are easily accessed via the remote hand control (mine stays mounted on the wall although the magnetic catch holding in the bracket means it is easily detached if required) which makes the unit a god-send for disabled people with limited movement.  Although primarily installed with a disabled member of the family in mind, it is noticeable that my friends and visitors choose the Premier as their 'loo of choice' when visiting!  Being water mains driven there is no cistern and hence no annoying condensation, no drippy overflow and no annoying noise during re-filling.
I do, however, have one or two reservations:  it is sad that given the tremendous applicability that the Premier has to a disabled/older population, a comfort height version is not available and I have to mention how poor the 'instruction book' is.  With such a new product giving a new presentation a more detailed explanation of display screen symbols, how to change settings and what does what is required (there is no mention, for instance, of the fact that just closing the lid triggers the flush -  most disconcerting to new users!)
Finally, mention must be made of the electrical connection.  The Premier comes with a 13 amp moulded plug and a safety box hard wired into the electric cable.  This is excellent for dedicated toilets, but for bathrooms where electric sockets are not permitted it poses something of a problem: a mighty big hole in a wall to allow both components though. The safety box can be disassembled but needs  tamper-proof screwdrivers to do it and is a hard soldered switch component inside.  For me it was a non-runner with the only real option to cut the cable and drill a small hole through the wall to complete the connection.
It must be mentioned that the basic operation of the Premier is not dependent on an electrical connection, a press button on the side of the unit operates the flush with no electric supply to the unit.
All in all an extremely positive contribution to any bathroom or toilet."


Thank you Stuart for your review and we are glad you love your new Washloo Premier. We have taken the valuable feedback you have given and have already updated our instruction manual and user guide to be easier to follow. Many thanks, Washloo.


"Good if not better than the Japanese ones"

"Having used these toilet seats in Japan I did not expect the one I ordered to be on a par with them.
However I am pleasantly surprised as they are as good if not better than the originals.
Great product, very Happy."


"A* for Customer Service"

"Hello KAREN, what can I say? Never in all my years have I received such prompt and reliable after-sales service. I cannot speak highly enough of the company you run. You're polite and very efficient, but at the same time you have a wonderful sense of humour.(I never would have considered giving a live commentary about the functionality of a bidet).
We have decided to go with the Ultra DR model
Thanks once again KAREN for all your help.
Best regards


"service at its best"

"Hi Karen.
Just to let your customers know that if they want this type of toilet and particularly if they are 1st time buyers then give you a phone, when buying this type of seat you need to talk to people with knowledge of the item, how it is used, how to fit it, and the benefits of this type of toilet, we have used one for many years now and still learnt something after talking to Karen when looking for a replacement.

As a disabled person I find the benefits well worth the money and having been a long term suffer of piles and having spent hundreds and hundreds of pounds on medication I can say that within 3 months of using this type of toilet I no longer suffer the pain inconvenience and cost of the problem ( other than odd occasions ) .

Washloo is a super company to do business with and Karen is great to talk to about anything and always goes out of her way to help, I needed one extra urgent and she pulled out all the stops to get me one inside 24 hours now that's service. I can recommend Washloo without hesitation to anybody needing or just starting out finding out about the benifits of a hygenic , healthy, cost saving , item for the benafit of all the family children included.

Keith G"

"Excellent Customer Service & Unexpected Benefits."

"Excellent customer service & unexpected benefits
Washloo’s customer service is superb, assisting me to fit their products to all the toilets in my house, it even extended to post fitting assistance - I am very pleased with my new toilet seats and now have the personal goal of never wiping again at home."


"Certainly would not like to be without one now"

"Having moved to a smaller, new property, I was very disappointed to find that although we had ensuites with every bedroom, there was no room for bidets. However, we’ve had two Washloos (mine an Ultra VR, the John’s a Deluxe R) for the past 2 months: we’re very pleased with them both, and would certainly not be without them now.

The Washloos came by courier, well packed and in perfect condition on the day that had been promised. Having had electricity sources installed in our en suites by an electrician, the process of fitting the actual bidet seats by the plumber was very straightforward and easy, taking less than 90 minutes for both jobs. We found the instruction booklets simple to understand and were using our Washloos confidently from day one.

Before buying them I had spoken at length, and more than once, on the phone to Karen who encouraged a very honest, easy conversation covering all aspects of their use, a topic we don’t often speak about in any depth! I would encourage anyone considering buying one to take advantage of this opportunity, you can ask the most basic questions and get helpful, down to earth responses that help you make up your mind which of the models might suit your needs.

I can recommend these products unreservedly, and I truly hope and believe that they will become the norm eventually so that our descendants will find it hard to believe that people once had to manage with rolls and rolls of dry tissue that disintegrated on use."


"Why did we wait so long?"

"My wife and I are both pensioners and disabled. We are rather old-fashioned, but hygiene was becoming a problem due to our arthritis. We had considered replacing our current toilets with full units, but the expense was prohibitive (£1,800 each unit and we needed two of them); we put aside the idea. We saw another manufacturer demonstrating the "Japanese-style" loos at a mobility roadshow and were intrigued.
After some research, we contacted Karen at Washloo and she had a wonderful sense of humour, a necessary attribute when dealing with apprehensive customers on such a delicate subject. We sent her the measurements for the two W.C.'s and she came back with the recommended products, which we ordered straight away. They arrived in two days. We are not able to do even basic D.I.Y. and wanted to be completely safe, so had a plumber and electrician put the units in at a total cost of £230. For the price of one one of the complete units, we had two, fully installed, for less money. Our neighbour, having seen our units, bought two for his home too, but, fitted them himself. He, like us, swears by them now. They are easy to use, hygienic and leave you clean; what more does one need? I would highly recommend the Washloo bidet. Washloo themselves are professional, customer friendly and have a sense of humour."


"Great Looking Seat"

Alex Flatley on Mar 01, 2019

"This is a very smart bidet that fits great on my loo. I have had it for about a month now.
Feels sturdy under you and I am pleased with the way the functions work. I soon got used to using the remote controller.
The plumber didn't take long and putting it in was easier than I thought.
Really pleased.
Thank you"



"bought a washloo 6 weeks ago changed my life great company to deal with sent it to wicklow in 3 days"


"Classic Remote installed months ago"

"This is our first 'Japanese toilet' , purchased by me primarily for use by my husband who has had several strokes. We had to change the toilet pan to accommodate the seat, so phone to discuss before purchase. We chose the remote for cleanliness and so assistance with operating it could be easily provided if necessary. It works well, has improved previous difficulties with hygiene and dignity and reduced the need for carers to attend. Money saved on frequent visits from carers very quickly balanced out the initial expense.
I recommend these to everyone in advance of need, although a very simple idea they can benefit everyone and if installed prior to illness or particular need then familiarity with use would be a great advantage."


"Worth it's Weight in Gold"

"Worth it's Weight in GOLD. Looks GREAT, EASY to operate and a JOY to use. Was easily installed by contractors refitting the new wet room. Warmed seat. 3 ways to wash with adjustable water temps and pressure. Adjustable Hot air dryer. Even a soft option for kids.
Customer Service is OUTSTANDING. Following an email with reference to a remote control malfunction, a replacement was swiftly supplied (arrived in 2 days) complete with sync instructions and return postage for the faulty part for their inspection.
Invaluable addition to the household. Perfect in every way. 👍👍👍👍👍"


"Washloo Service"

"I have been in contact with Karen at Washloo for several weeks for information on the Prestige complete and the service has been impeccable.
This friendly, knowledgeable lady has been a joy to speak to. Far better than salespeople who have no idea of the of their product without have to consult someone else."


"Expensive but worth it"

"Tried one of these toilets for the first time in a Laura Ashley Hotel, thought it was good then so decided I should have one.
Easy to install and easy to use. The after sales help was great.
A little expensive for a toilet but it does everything a toilet/bidet should and more.
Very happy :) :)"



"Well...... Where to start..... After a trip to Japan I couldn't be without one! After much deliberation, homework and research I decided on the Washloo Classic and I can certainly confirm it far outclasses others on the market for the build quality, appearance and functions let alone the realistic price! Well done Washloo! Will be installing more of these in the rest of the bathrooms in our house!"


"Every Home Should Have One"

"On my first sitting I was convinced ! Every home should have one .... My derrier is squeaky clean. Even my husband who didn't understand the purchase at first is now hooked .... no more baby wipes clogging the system for us .... WASHLOO is the future in loo seats ! Brilliant..... and compared to others on the market a realistic price !"


"Excellent, well done Washloo!"

"Hi just a short note to say how pleased we are with our Washloo Classic R, also the excellent customer service from your team, who arranged the delivery and fitting within days! We find this method cleansing so much more hygienic and efficient and will be recommending to family and friends !"